Privacy policy
1. Introduction
Travomint ("we," "us," "our") is committed to safeguarding your privacy and ensuring that your personal information is handled responsibly, transparently, and securely. We understand the importance of maintaining your trust, and we take our obligations seriously.
This Privacy Policy explains in detail how we collect, use, disclose, store, and protect your personal information when you interact with us in any capacity. This includes when you use:
- 1.1. our websites and online booking platforms,
- 1.2. our mobile applications,
- 1.3. our customer service channels (phone, email, chat),
- 1.4. our social media pages,
- 1.5. marketing communications or promotional content you access,
- 1.6. any travel, booking, or related services we provide, and
- 1.7. any other platforms or tools through which we operate our travel services (collectively, the “Services”).
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and consent to the handling of your personal information as described herein.
2. Information We Collect
2.1 Information You Provide Directly
2.1.1. We collect the personal information you share with us when you:
- a. Create an account or user profile
- b. Make a booking or reservation
- c. Provide payment information
- d. Fill out an inquiry, booking, feedback, or registration form
- e. Sign up for newsletters, promotions, or marketing updates
- f. Contact our support team by phone, email, chat, or social media
- Participate in surveys, contests, or loyalty programs
This may include:
- a) Full name
- b) Email address
- c) Phone number
- d) Residential or mailing address
- e) Date of birth
- f) Gender (only if necessary for travel)
- g) Passport details or identification documents
- h) Nationality and visa-related information
- i) Travel preferences, itineraries, and special requests
- j) Transaction details and payment information
- k) Information related to special assistance needs
We only ask for information that is required to provide our services and deliver a seamless travel experience.
2.2 Sensitive Information
We may collect certain types of sensitive information but only when:
- a. It is necessary for arranging your travel or related services, and
- b. You voluntarily provide it or consent to its collection.
This may include:
- I. Health or medical details required for travel
- II. Disability-related information for assistance
- III. Dietary preferences based on personal, cultural, or religious needs
- IV. Special travel assistance requirements
- V. Any other information you choose to share that is sensitive in nature
Such information is handled with the highest level of care and security.
2.3 Information Collected Automatically
2.3.1. When you use our website, mobile app, or other digital platforms, certain information is automatically collected. This includes your IP address, browser type and version, device type and operating system, access times, session duration, pages you view, navigation patterns, referring websites or links, location data (if enabled), and cookie identifiers or similar tracking technologies.
2.3.2. We use this information to improve the performance of our website and app, enhance your overall user experience, personalise content and offers, understand how users interact with our services through analytics, and maintain security while preventing fraudulent activity. You may adjust your browser or device settings at any time to manage cookies and tracking preferences.
2.4 Information from Third Parties
We may receive your personal information from third parties who assist us in delivering our services. This can include airlines, hotels, tour operators, and transportation partners involved in your travel arrangements, as well as payment gateways, financial institutions, fraud-prevention services, marketing partners, analytics providers, and publicly available sources such as social media. We may also receive information from family members, friends, employers, or agents who make bookings or inquiries on your behalf. When someone provides your information to us, we assume they have your permission; however, if this is not the case, please contact us so we can assist you.
3. How We Use Your Personal Information
We use your personal information to provide and improve our services. This includes processing your bookings, reservations, cancellations, and payments; issuing confirmations, tickets, and itineraries; delivering customer support; and communicating important service-related updates or alerts. We also use your information to enhance user experience, improve website and app performance, conduct analytics, optimise our business operations, and prevent fraudulent or unlawful activity. Where permitted, we may also use your information to send marketing communications.
We process your information based on the following purposes:
- a. Your consent, when you choose to provide information for specific services
- b. To deliver travel and booking services requested by you
- c. To fulfil our contractual obligations when you make a booking
- d. To comply with mandatory requirements, such as verification or reporting
- e. For our legitimate business operations, such as analytics, optimisation, and fraud prevention
4. Direct Marketing
We may send marketing communications about our services, promotions, offers, and travel updates where allowed. We will only send marketing messages such as emails, SMS alerts, or newsletters if you have opted in, or where you have not opted out in situations where soft opt-in rules apply.
You can unsubscribe at any time through:
- a. The “unsubscribe” link in emails
- b. Your account settings
- c. Contacting us directly
We do not sell your personal information to any third party for marketing purposes.
5. Sharing and Disclosure
We only share your information when necessary to deliver travel services, with your consent, when required for safety or compliance, or when working with trusted service providers.
To Provide Travel Services: Airlines, Hotels, Tour or transport operators, Visa and immigration service providers, Travel insurance partners, Payment processors
With Your Consent: When you request optional or add-on services.
When Required by Law or Regulation: Government authorities, Border control agencies, Law enforcement, Regulatory or reporting purposes
Safety and Emergency Situations: To protect health, safety, or security of users or others.
With Service Providers
5.1. We work with reliable external partners who assist with:
- 5.1.1. Payment processing
- 5.1.2. IT hosting and cloud storage
- 5.1.3. Email and SMS delivery
- 5.1.4. Marketing support
- 5.1.5. Analytics and fraud monitoring
5.2. All service providers are required to maintain strong privacy and security standards.
6. International Transfers
Because travel involves global service providers, your personal information may be transferred to other countries. When this happens, we ensure that appropriate safeguards are in place, such as:
- Contractual commitments requiring strong privacy protections
- Use of reputable service providers with robust data-protection standards
We take reasonable steps to ensure your information remains secure during international transfers.
7. Data Security
We use a range of administrative, technical, and physical safeguards to protect your information. These include:
- a) Encryption of data during transfer and storage
- b) Firewalls and intrusion-detection systems
- c) Strict access controls
- d) Staff training and confidentiality requirements
- e) Regular monitoring and security audits
If a data breach occurs that is likely to cause harm, we will notify you promptly and take appropriate action.
8. Data Retention
We retain your personal information only for as long as necessary to:
- a. Provide travel and booking services
- b. Meet regulatory, financial, and record-keeping requirements
- c. Resolve disputes or complaints
- d. Prevent fraud
When the information is no longer required, we securely delete or de-identify it.
9. Travel-Specific Considerations
9.1 Transparency and Service Delivery
We strive to maintain clear communication about pricing, refunds, service terms, and booking conditions.
9.2 Payments
- Payments are processed securely through authorised gateways.
- We do not store full card details.
- Transaction records may be retained for compliance and accounting purposes.
9.3 Third-Party Partners
When you book travel services, some providers may process your information under their own privacy policies. We encourage you to review those policies when applicable.
10. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- a) Operate and support site functionality
- b) Improve user experience
- c) Analyse website and app usage
- d) Personalise content, advertisements, and offers
You can control cookie settings through your browser. A detailed Cookie Policy is available on our website.
11. Data Protection
We are committed to protecting personal data in accordance with the Personal Data Protection Law of the Sultanate of Oman promulgated by Royal Decree No. 6/2022 (“Oman PDPL”) and the Executive Regulations of the Personal Data Protection Law issued pursuant to Ministerial Decision No. 34/2024, as applicable.
12. Access & Correction Rights
You have the right to:
- a. Access the personal information we hold about you
- b. Request corrections if the information is inaccurate or incomplete
- c. We aim to respond within a reasonable timeframe.
13. Children’s Privacy
Our services are not intended for children under 16. We do not knowingly collect information from minors without parental or guardian consent.
14. Consumer Protection Compliance – Oman
Where the Traveller is resident in Oman, nothing in this Privacy Policy or our Terms shall exclude or restrict any mandatory consumer rights or remedies available under the laws of the Sultanate of Oman, including Royal Decree No. 66/2014 promulgating the Consumer Protection Law, as amended. Any limitation of liability, cancellation fee, refund restriction, or other contractual provision shall apply only to the extent permitted by applicable Omani law.
15. Governing Law & Jurisdiction – Oman
Where applicable mandatory law permits, matters relating to this Privacy Policy involving Travellers resident in Oman shall be governed by the laws of the Sultanate of Oman. Nothing in this Privacy Policy shall prevent a consumer from exercising mandatory rights or remedies that cannot lawfully be waived.
16. Updates to This Policy
We may update this Privacy Policy occasionally. Any revised version will be posted on our website with an updated “Last Updated” date.
17. Contact Us
If you have questions, concerns, complaints, or requests about your personal information, please contact:
Data Protection Officer (DPO)
davemaan@travomint.com
We will do our best to address your concerns promptly.
