TERMS & CONDITIONS – OMAN
These Terms and Conditions (“Agreement”) set forth the legally binding terms under which Travomint (“we,” “us,” “our”) provides travel-related booking services including Flights, Accommodation/Hotels, Packages, Transfers, and other related arrangements to you (“you,” “your,” “Traveller”). By engaging our services, you agree to be bound by all terms stated herein.
1. Accuracy and Completeness of Information
The Client shall provide complete, accurate, and up-to-date information and documentation required for the relevant application and in accordance with the requirements. The Client shall be responsible for verifying the accuracy of all information and documents provided.
Any incorrect, incomplete, inconsistent, misleading, or late information or documentation may result in processing delays, additional costs, or other consequences. We shall not be responsible for any such consequences to the extent they arise from information or documents provided by the Client.
2. Preparation of Supporting Travel Documents
Where requested by the Client and where applicable to the application, we may arrange or prepare supporting travel documentation, including flight reservations, accommodation reservations, travel itineraries, and travel insurance documentation, solely for submission to the relevant authority.
Such documents are prepared for application and supporting-documentation purposes only and shall not be treated as confirmation of actual travel arrangements unless expressly stated otherwise.
3. Pricing & Payment
Prices are subject to availability and may change before confirmation because of supplier pricing, currency fluctuations, taxes, government charges, fuel costs, or other external factors. The applicable price will be confirmed when your booking is accepted.
A deposit or full payment may be required at the time of booking. Where payment deadlines apply, failure to make payment may result in cancellation, subject to applicable consumer protection requirements.
4. Travel Documents
You are responsible for obtaining valid passports, visas, permits, health certificates, vaccination documentation, and other documents required for your journey.
We may provide general travel information but cannot guarantee visa approval, admission into a destination, or permission to board a flight.
We are not liable for losses arising from failure to obtain required travel documentation except where liability cannot lawfully be excluded.
5. Cancellation & Changes by You
Cancellation and change requests must be submitted to us in writing.
Supplier cancellation rules apply at all times. Many fares or packages are partially or fully non-refundable.
Refunds, if available, are issued only in accordance with supplier policies. Processing times vary and may take several weeks or months.
Where a refund is available, we will process it after receiving the relevant funds from the applicable supplier, where applicable.
6. Supplier Changes & Cancellations
Suppliers may change or cancel travel arrangements due to operational reasons, weather, schedule changes, government restrictions, security concerns, or other circumstances beyond their control.
Where we receive notice of a supplier change or cancellation, we will communicate the relevant information to you and, where reasonably possible, assist you with available alternatives.
Any refund, credit, replacement arrangement, or other remedy will be subject to the applicable supplier terms and mandatory legal rights.
7. Force Majeure / Extraordinary Circumstances
We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, epidemics, pandemics, government restrictions, war, civil unrest, strikes, security incidents, border closures, or other extraordinary events.
Nothing in this clause shall affect any mandatory rights available to consumers under applicable Omani law.
8. Confidentiality and Data Protection
We shall maintain the confidentiality of all personal, financial, and other information or documents provided by the Client in connection with travel and visa services. Such information shall be disclosed only to government authorities, visa authorities, service providers, or other parties where necessary for providing the requested services or as required by applicable law.
We shall collect, process, store, and safeguard Client information in accordance with the applicable data protection and privacy laws and regulations of the Sultanate of Oman. We shall implement reasonable administrative, technical, and organisational measures to protect Client data against unauthorised access, misuse, alteration, loss, or disclosure.
9. Supplier Responsibility
Travel services are operated by independent third-party suppliers.
To the extent permitted by law, we are not responsible for the acts, omissions, negligence, insolvency, delays, cancellations, or failures of independent suppliers.
Where required by applicable law, we will provide reasonable assistance to you in dealing with supplier-related issues.
10. Liability & Limitations
To the maximum extent permitted by Omani law, we shall not be responsible for indirect or consequential losses arising from circumstances outside our reasonable control or from the acts or omissions of independent suppliers.
Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited under applicable Omani law.
11. Travel Insurance
Travel insurance is strongly recommended for all travellers.
You should consider coverage for medical expenses, cancellation, baggage loss, delays, personal liability, and emergency repatriation.
12. Personal Data & Privacy
We process your personal information in accordance with our Privacy Policy and applicable Omani data protection and privacy requirements, including the Personal Data Protection Law issued by Royal Decree No. 6/2022 and applicable implementing regulations.
Personal information may be shared with airlines, hotels, transportation providers, payment processors, government authorities, and other travel suppliers where necessary to arrange your booking, provide the Services, or comply with applicable law.
13. Complaints & Customer Support
Any problem arising during travel should be reported promptly to the relevant supplier and to us where our assistance is required.
You may submit formal complaints to us in writing.
Nothing in these Terms prevents you from exercising any statutory consumer rights or remedies available under Omani law.
14. Dispute Resolution
We encourage you to contact us first to attempt to resolve any complaint or dispute amicably.
If the dispute cannot be resolved directly, you may pursue any applicable complaint, consumer protection, mediation, or judicial remedy available under Omani law.
15. Governing Law & Jurisdiction
Where applicable mandatory law permits, these Terms shall be governed by the laws of the Sultanate of Oman.
Any dispute shall be subject to the jurisdiction of the competent courts of Oman, except to the extent that mandatory consumer protection law provides otherwise.
Nothing in this clause prevents a consumer from exercising any mandatory statutory rights or remedies available under Omani law.
16. Amendments
We may update these Terms from time to time. The version applicable to your booking will generally be the version in force when your booking is confirmed, unless otherwise required by applicable law.
If any provision is held to be invalid or unenforceable, the remaining provisions will remain effective to the extent permitted by law.
